Forum Discussion

craigstokes1981's avatar
craigstokes1981
Tuning in
9 months ago
Solved

Cannot send e-mails from iPhone over wifi - new Linksys Wi-Fi (Toob)

Help help help

I previously had TalkTalk Wi-Fi (Full Fibre) using an Eero Router and was able to send and receive VM e-mails using my iPhone 15 Pro Max.

I have today switched to Toob Wi-Fi (Full-Fibre) using a Linksys Router. Whilst I can still receive e-mail when on Wi-Fi, I can no longer send e-mails using my iPhone when on Wi-Fi. If I switch to 4g, it works fine. Tried all the normal troubleshooting and resets and have double and triple checked all my settings are correct.

I see similar problems for other users. Can you help and find me a solution?

Kind RegardsCraig

  • ravenstar68's avatar
    ravenstar68
    9 months ago

    If you visit a site such as whatismyipaddress.com that will tell you your public IP address.

    You cal then go to spamhaus.org and check to see if the IP is listed on anything other than their PBL 

    Note: Ignore the PBL listing, virtually all residential IP addresses should be on this list

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    If you are not a Virginmedia broadband customer, your VM email is in danger of being closed down in accordance with the conditions when it was issued.

    If you still have some access, I suggest you copy any important information from it ASAP. 

  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    9 months ago

    If you visit a site such as whatismyipaddress.com that will tell you your public IP address.

    You cal then go to spamhaus.org and check to see if the IP is listed on anything other than their PBL 

    Note: Ignore the PBL listing, virtually all residential IP addresses should be on this list

    • craigstokes1981's avatar
      craigstokes1981
      Tuning in
      9 months ago

      Hi,

      I got the below response from Spamhaus. I am a little out of my depth here, so any help you could offer in how I should respond would be appreciated….

       

      Thank you for contacting Spamhaus CSS Removals,

      Your 145.40.156.110 has been classified as part of a third-party proxy network. At this time, your IP and bandwidth are being exploited by *at least one* residential proxy reseller.

      Having an unkown 3rd party proxy on your network opens up many different types of abuse. Spam is just one of them, but these proxies are also used for fraudulent account creation, account takeovers, stolen browser identities, click/ad fraud, as well as stealing PII and other data.

      --HOW TO FIX THIS PROBLEM

      If you are NOT running a local mail server on this IP, please do the following:

      a) Call your ISP
      b) Find out from your ISP if the IP is dedicated or dynamic.
      * If it is dynamic, is it CG/NAT? or a single IP assigned to a single user at a time?
      c) Find out what your outbound mail settings are. Have your ISP verify your mail settings are correct and provide them in your reply to this ticket.

      The potential solution will depend on the answers to the above 3 questions. Please get all of the details before replying.

      --->>> If you ARE using this IP as a static/mail server, the conversation is different, so please specify if that is the case. <<<---

      Regards,
      Alex Grosjean

      • ravenstar68's avatar
        ravenstar68
        Very Insightful Person
        9 months ago

        First off I can answer some of those but your ISP will have to answer others.

        1.  Is your IP dedicated or dynamic.
        Most likely it will be a dynamic address, If you were using a dedicated address to run a mail server, you'd know.
        2.  Find out what your outbound mail settings are.  Have your ISP verify your mail settings are correct and provide them in your reply to this ticket.
        Your outbound settings are the ones you are using for your Virgin Media email in this case
        Server smtp.virginmedia.com
        Port 465
        SSL/TLS enabled
        Authentication type: Password.

        3.  If your IP address is dynamic, is it CGNAT or a single IP address assigned to a single user at a time
        Most likely it would be the latter, BUT you'd need to check that with Toob

  • craigstokes1981's avatar
    craigstokes1981
    Tuning in
    9 months ago

    Thank you, it was also on the CSS Blocklist, so I have requested that the IP address has been removed from that blacklist. 

    Do you think that this will not solve the issue?

    Regards

    Craig

  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    9 months ago

    BTW you want to unmark the other reply as Helpful answer, as that indicates your problem has resolved itself