Forum Discussion

craigstokes1981's avatar
craigstokes1981
Tuning in
9 months ago
Solved

Cannot send e-mails from iPhone over wifi - new Linksys Wi-Fi (Toob)

Help help help I previously had TalkTalk Wi-Fi (Full Fibre) using an Eero Router and was able to send and receive VM e-mails using my iPhone 15 Pro Max. I have today switched to Toob Wi-Fi (Full-Fi...
  • ravenstar68's avatar
    ravenstar68
    9 months ago

    If you visit a site such as whatismyipaddress.com that will tell you your public IP address.

    You cal then go to spamhaus.org and check to see if the IP is listed on anything other than their PBL 

    Note: Ignore the PBL listing, virtually all residential IP addresses should be on this list

ravenstar68's avatar
ravenstar68
Very Insightful Person
9 months ago

If you visit a site such as whatismyipaddress.com that will tell you your public IP address.

You cal then go to spamhaus.org and check to see if the IP is listed on anything other than their PBL 

Note: Ignore the PBL listing, virtually all residential IP addresses should be on this list

craigstokes1981's avatar
craigstokes1981
Tuning in
9 months ago

Hi,

I got the below response from Spamhaus. I am a little out of my depth here, so any help you could offer in how I should respond would be appreciated….

 

Thank you for contacting Spamhaus CSS Removals,

Your 145.40.156.110 has been classified as part of a third-party proxy network. At this time, your IP and bandwidth are being exploited by *at least one* residential proxy reseller.

Having an unkown 3rd party proxy on your network opens up many different types of abuse. Spam is just one of them, but these proxies are also used for fraudulent account creation, account takeovers, stolen browser identities, click/ad fraud, as well as stealing PII and other data.

--HOW TO FIX THIS PROBLEM

If you are NOT running a local mail server on this IP, please do the following:

a) Call your ISP
b) Find out from your ISP if the IP is dedicated or dynamic.
* If it is dynamic, is it CG/NAT? or a single IP assigned to a single user at a time?
c) Find out what your outbound mail settings are. Have your ISP verify your mail settings are correct and provide them in your reply to this ticket.

The potential solution will depend on the answers to the above 3 questions. Please get all of the details before replying.

--->>> If you ARE using this IP as a static/mail server, the conversation is different, so please specify if that is the case. <<<---

Regards,
Alex Grosjean

  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    9 months ago

    First off I can answer some of those but your ISP will have to answer others.

    1.  Is your IP dedicated or dynamic.
    Most likely it will be a dynamic address, If you were using a dedicated address to run a mail server, you'd know.
    2.  Find out what your outbound mail settings are.  Have your ISP verify your mail settings are correct and provide them in your reply to this ticket.
    Your outbound settings are the ones you are using for your Virgin Media email in this case
    Server smtp.virginmedia.com
    Port 465
    SSL/TLS enabled
    Authentication type: Password.

    3.  If your IP address is dynamic, is it CGNAT or a single IP address assigned to a single user at a time
    Most likely it would be the latter, BUT you'd need to check that with Toob

  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    9 months ago

    BTW assuming that 145.40.156.110 was your IP address, it looks to have fallen off the CSS so you should be able to send your emails now anyway.  You may have acquired a listed IP but if no spam is seen in 48 hours it normally drops off that list.

    • craigstokes1981's avatar
      craigstokes1981
      Tuning in
      9 months ago

      Thanks so much for your help. It was invaluable.

      I provided the required info to Spamhaus and they then removed it from the blocklist, after which is worked.

      I wouldnt have been able to solved this without your assistance.

      Regards, Craig

      • ravenstar68's avatar
        ravenstar68
        Very Insightful Person
        9 months ago

        As I said it most likely dropped off anyway.  These are live lists and by design if there are no more triggering events, the blacklist entry gets deleted.  The info on the CSS site itself states this.  I run a mail server so I tend to keep abreast of these things - not that I've ever been on anything other then UCEPROTECT level 3.

        Either way I'm glad it's working now.