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JohnOrrett's avatar
JohnOrrett
Up to speed
2 years ago

cannot access webmail

UPDATE. I logged in via the VM homepage, selected email and have been logged in to webmail.

 

Hi, I am trying to log into my VM webmail page. For the last couple of days, it hangs on the "https://oauth.virginmedia.com/as/authorization.oauth2?response_type etc" page and doesn't get any further.

I have cleared the cookies, but still doesn't want to play.

I can still access my emails via Outlook, which works fine. The webmail page had been working for weeks after I had to set up a new email address in order to change my password.

I have subsequently received a FSB50 error when attempting to sign in on my Chrome browser. I have successfully logged into my email via my android device.

Any thoughts please?

Regards,

John

 

1 Reply

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi JohnOrrett 👋.

    Thanks for reaching out to us. Apologies for the issues that you are having with your email access. So that we can assist and look into this further, we would need to bring you in for a private message.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina