Cannot access virginmedia.com email

I have 4 email accounts ending @ntlworld .com and 1 ending in @virginmedia.com everything has been ok for years I’ve been receiving emails from them all until recently. The @virginmedia.com I cannot access keeps telling me to reset password using a different email address which I have done but all that happens is the in progress keeps whirling round and never gets any further and we keep going round in circles resetting the password getting really mad with this as not getting anywhere. We have still not been able to access my wifes virginmedia.com email, I can access all my other ntlworld.com accounts by siging into my virginmedia account but the virginmedia account does not show anywhere . Help