Forum Discussion

zog's avatar
zog
Joining in
2 years ago

Cannot access emails still via Apple mail.

Hi,  I have an ntlworld account.   I still am unable to access my emails via mail on a mac/iphone. I can access via virginmedia webmail.  I have set up an app password.  But still not recognised. 

Also any updates on when the historic emails will be restored?

Thanks. 

 

  • Hi zog

     

    Thank you for your post and welcome to our community.

     

    I am sorry to hear you are unable to access emails via your mac/iphone

     

    Juts to clarify please, have you followed the below steps?

     

    • Sign in to My Virgin Media
    • Go to Account settings, then Account details
    • Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
    • Then, under Virgin Media Mail app password tap Get password
    • Continue the flow and a new secure password will be generated, and the mailbox unlocked
    • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

     

    Please pop back to us when you can. 

     

     

    • BT7's avatar
      BT7
      Tuning in

      There is no such app listed in the App Store. Only My Virgin Media and that does not have email.