Forum Discussion

DN1's avatar
DN1
Tuning in
2 days ago

Cannot access email via webmail and MyVMO2

Hi, I have been unable to access my virgin.net email since Monday 21st July. I am unable to access webmail on laptop but am able to on phone. Since that Monday, I was forced to login in and link account to VM O2 ID. All seemed to go smoothly after linking and verifying via 3rd party email. After this I was unable to log onto VM to manage account and it keeps going into loop when trying to log onto email via 'Sign into My VIrgin Media' and URL shows below error :

https://www.virginmedia.com/myvmo2/home?error=server_error

before being redirected to:

https://www.virginmedia.com/myvmo2

I called customer service and told they see same error and will log a ticket and will try to address in 3-6 working days which seems ridiculous as agent said other customers were having a similar issue. I have tried to log in via Incognito web browser and another laptop so cannot be cookies or cache issue.

Any advise or help would be appreciated as like others this is my main email for majority of utilities and other important accounts and contacts. I have had my virgin.net since ntlworld managed them on their platform over 20+ years ?

No one from VM support has contacted me still.

What is going on ? Can anyone help ?

2 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    22 hours ago

    Hi DN1, thank you for your post. 

    We're sorry to hear about the issue you're having 😔

    Would it be possible to provide a screenshot of the page you're seeing rather than the URL?

    Also, I can see you've spoken to the team since you posted. Are you any further forward on the back of that?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • DN1's avatar
      DN1
      Tuning in
      15 hours ago

      Hi Daniel,

      Above is screenshot after Selecting "Sign in to My Virgin Media" link from right icon for Account whcih then returns to 'myvmo2' page so this continues to repeat every time I attempt to login.

      To update, someone from Technical Support team called today to understand issue and has now raised another ticket into some backend team for backend issue forVMO2 account ID not being set up properly or being linked. However this error only happens on laptop web browser. I found that issue does not happen on phone web browser. It logs into VMO2 account to manage my VMO2 account. Not sure what the difference is but I guess they may know.

      cheers