Can Someone help an old timer?
Hello
I'm sorry if I am not explaining this problem with any clarity...83 year old brain struggles with tech I'm afraid
When I tried to access my email on PC tonight, for the first time, the Virgin/o2 logo appeared. I was asked to fill in email address and password, which I did, but Password, which I've had since 10/5/2024 was "Incorrect". When I requested a password reset, it said my" email address was incorrect". I have had to same the same email address for 24 years!
I have another ,newer pc in the same room ,which has a gmail account set up on it, plus I could access my Virgin Email from this pc. too ,,,until now.. When I tried to sign in ,It also asked for the Virgin email address and password. I have now deleted the Virgin email link to this pc...in a vain attempt to resolve to issue
When I contacted Virgin Media about my "invalid email address", and gave my date of birth, account number and Area number, a message said they had found the Gmail account.!!!
I have messages, receipts etc in my Virgin Inbox which I don't want to lose. Can anyone help me please?
Andy