Forum Discussion

Demmers731's avatar
Demmers731
Joining in
1 month ago

Can my email account be closed

Hi, I left virgin media a few years ago and continued to use the email. Unfortunately my password has now been compromised and account being used for spamming and signing upto various accounts... 

Can my email account be closed please 

2 Replies

  • I have now created a profile on here in my new email address.. 

  • Carley_S's avatar
    Carley_S
    Forum Team (Retired)

    Hi Demmers731 
    Welcome to the Community Forums. 
    Sorry to hear of your concerns with an older email that is now being spammed. This should have been deleted within the 90 days we advised after a broadband account is closed. 

    We can certainly look at raising this request to the IT team for you. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.