Forum Discussion

Walthall32's avatar
Walthall32
Joining in
7 months ago

can get emails - iPhone 15/iOS mail app

Hi

My wife has just upgraded from an iPhone 11 to a 15 and is unable to access her emails using the native iOS mail app.  

I generated a new password as per the instructions and the app managed an initial download of emails but then just gets the circle of death and 'checking emails' message with no success. I have restarted the phone and then separately turned Wi-Fi off and tried via her mobile signal - both measures achieved the same result, an initial download of emails but then just the circle of death when she went to check her emails again

Anybody else have any experience of this and/or has any suggestions for a fix?

Thanks in advance.  

3 Replies

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    7 months ago

    Hey Walthall32 Thanks for reaching out to us on here. 👋🏽

    I'm sorry to hear about the issues wit the email your wife is facing.
    Is your wife able to sign in online on the Virgin Media webpage with the email?

    Or is it just this device only?

    Let us know and we'll assist further.

    Kind regards,
    Ilyas.

    • Walthall32's avatar
      Walthall32
      Joining in
      7 months ago

      Hi thanks for replying.in the end it was a case of a disappearing password. The app seems to be now retaining the password and she has not had any issues for a few days now.

       

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        7 months ago

        Hi Walthall32.

        Thanks for the update, we're glad to know everything is okay now and your wife can access her emails.

        If you need anything else at all, please let us know.

        Gareth_L