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C13's avatar
C13
Joining in
12 months ago

Can’t send emails

I am having problems with my Virginmedia emails. 5 days ago I did not receive any new emails. I ‘phoned the tech team who then ‘phoned back a few days later and can now receive emails.However I cannot send any. Please could this be resolved as I do not want to spend hours on the phone again. Comments from the forum seem to indicate that this a common problem and needs to be resolved by unlocking my IP address.

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  • 用心棒's avatar
    用心棒
    Very Insightful Person
    12 months ago

    It would be helpful to see what error code is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Prompt in Window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:rotavator-racecar-tenet-repaper:

    curl -v smtps://smtp.virginmedia.com -u username:password

    Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.

    FYI if there is no issue then you should see the following output from the curl command:

    ⋮
    > AUTH PLAIN
    < 334 
    > [Redacted]
    < 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
    > HELP
    < 214-2.0.0 This is cmsmtp ESMTP service help
    214-2.0.0 This is cmsmtp ESMTP service help
    < 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
    214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
    < 214-2.0.0 For local information send email to Postmaster at your site.
    214-2.0.0 For local information send email to Postmaster at your site.
    < 214 2.0.0 end of HELP info
    214 2.0.0 end of HELP info
    * Connection #0 to host smtp.virginmedia.com left intact

    Otherwise an unsuccessful result will look similar to the following:

    ⋮
    > AUTH PLAIN
    < 334 
    > [Redacted]
    < 525 5.7.13 Authentication Denied (VM320)
    * Closing connection 0
    * TLSv1.2 (OUT), TLS alert, close notify (256):
    curl: (67) Login denied

     

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