Forum Discussion

Mbeth51's avatar
Mbeth51
Joining in
4 months ago

Blueyonder email hacked

I use a Blueyonder email and today I’ve had my Netflix and Vinted accounts’ passwords changed. Looks like this email address has been hacked. In my virgin media this email no longer shows and it’s only a gmail that is there which I also use occasionally.

Is there a way to change this Blueyonder email password or do I need to close it down? If it has been compromised what can I do?

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Mbeth51 Have you previously changed the username for the blueyonder email address to a Gmail address?  VM know require a third party email address to be set as the username.

    Once you have made the change it is the third party email address that appears in the My Virgin Media account rather than the underlying blueyonder email address.  You should still be able to change the password if you can access the My Virgin media account concerned.  A verification code will be sent to the third party email address to confirm the change.

    • Mbeth51's avatar
      Mbeth51
      Joining in

      Hi 

      no I haven’t changed anything on the Blueyonder. It doesn’t even appear in my additional email accounts on my virgin account

      • David_Bn's avatar
        David_Bn
        Forum Team

        Hi Mbeth51, thanks for your post and a very warm welcome to our Community Forums!

        Sorry to hear of the hacking of your blueyonder account.

        Have you been able to go through the forgotten password route on the E-Mail account at all to make a change to the password at all?

        Thanks

        David_Bn

  • Can anyone help me with this from the technical team please? Still unresolved.

    • Carley_S's avatar
      Carley_S
      Forum Team

      Sorry to hear this isn't resolved for you yet Mbeth51 

      I can see one of my colleagues is supporting you on this already via private message. 

      Should you've any further questions at all on this, please do reach out to my colleague via private message and they'll work to assist getting this resolved for you.

      • ADC1972's avatar
        ADC1972
        Joining in

        Hi I am having the same issue but I need my blueyonder account closed immediately. Could you please message me so I can sort as it’s causing me a lot of issues.

        its an old blueyonder account that’s been hacked .