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Aclee55's avatar
Aclee55
Joining in
18 days ago

Blueyonder email addresses

Can anyone help me get access to an old email alias? Thanks 

4 Replies

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    16 days ago

    Thanks for reaching out to us Aclee55, and welcome back to our Community Forums!

    As previously requested, can you please confirm if you're an active Virgin Media subscriber?

    If so, we can seek to help with the assistance of E-Mail accounts, but this can only be done with the account holder.

    Thanks,

    David_Bn

    • Aclee55's avatar
      Aclee55
      Joining in
      11 days ago

      Good morning, sorry for the delay in responding. I am a current VM customer (do you need my account number?). I will read the advice shown above but any ‘idiot guide’ to make this simple would be appreciated 😁 Thank you 

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        10 days ago

        Thanks for coming back to us Aclee55, have you been an active Virgin Media broadband customer for the full life of the email or have you left and come back to us? If you've left and came back to us, your email address may have been lost or become orphaned. So we wouldn't be able to restore your access to your email account. Also, please don't supply your account number here on the open forum, please only disclose that information in a private message. 

        Kind Regards,

        Steven_L

  • goslow's avatar
    goslow
    Alessandro Volta
    17 days ago

    Are you currently a VM broadband customer? VM will normally only provide direct help on here if that is so (other than deleting old VM mailboxes).

    If you are a current VM broadband customer, this topic below gives some advice on how to check BY aliases

    My profile Mailboxes & aliases | Virgin Media Community - 5522709

    A VM forum person should reply here to your topic, usually within a few days