Forum Discussion

paulwolverhampt's avatar
paulwolverhampt
Tuning in
2 months ago

blueyonder email address.

Hi all can someone who works at virgin media please advise me of what to do.

I previously had telewest / virgin media at my old property and transferred my blue yonder email when I moved house but the email never worked correctly so I gave up using it. the problem I have is my gaming activison account is using the blueyonder email address and activison wont change the address as I cant prove I owned the blueyonder email.

am I able to get this email address back as I am with virginmedia for my broadband.  

i have sent a test email to my old blueyonder address and its not in use or deleted.

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 months ago

    Hi paulwolverhampt thanks for posting and welcome back to our community.

    We can take a look on your behalf, to see if the email address in question is still enabled on our system. To do this I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R