Forum Discussion

RonS's avatar
RonS
Tuning in
12 months ago

Blueyonder email access via Outlook

For a couple of days I have been unable to receive emails on my desktop computer. This was following an archive action. I use IMAP protocol. All works working before this.

Sending works ok so it's connected to the system

I have a laptop which is set up identically and this works fine in Outlook and has identical settings.This sends AND receives fine.I've gone through all the setting and compared to the desktop and they are the same,

All phones and tablets work fine.

I've tried system restore to a date before the archive action but still no luck. 

It seems the desktop in not "seeing" the live Inbox of the account.

Appreciate any suggestions.

RonS

 

Outlook Blueyonder
  • RonS's avatar
    RonS
    Tuning in
    12 months ago

    Well, I notice these emails were coming into my Inbox but when I went to view them, the new emails from before my archive action disappeared.

    Eventually a couple of goes at System Restore to an earlier date fixed it

  • Steven_L's avatar
    Steven_L
    Forum Team
    12 months ago

    Hey RonS,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you were having with your email account but glad that you have been able to get this resolved. Please let us know if you have any further issues. 

    Kind Regards,

    Steven_L