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Malcolm811's avatar
Malcolm811
Joining in
2 years ago

Blocked email - cannot reset password

Hello

Is there anybody from Virgin that could help me to unblock my email account. I've tried to reset my password as instructed but am not having any luck at all. 

Regards 

Malcolm 

 

 

[MOD EDIT: Subject title changed for clarity]

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Malcolm,

     

    Sorry to hear of the email access issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community.

     

    Have you followed the steps below to reset the password:

     

    • Sign in to My Virgin Media
    • Go to Account settings, then Account details
    • Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
    • Then, under Virgin Media Mail app password tap Get password
    • Continue the flow and a new secure password will be generated, and the mailbox unlocked
    • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

    Rob

    • Malcolm811's avatar
      Malcolm811
      Joining in
      2 years ago

      I can get as far as giving another email account and confirming it and then I can't get any further than that. 

      Regards Malcolm

      • Malcolm811's avatar
        Malcolm811
        Joining in
        2 years ago

        Yesterday I did get as far getting a email in another account to select a new password but it timed out within a few seconds and so I couldn't do. Also it now doesn't even recognise my VM email account due to it being blocked. Even when I've been asked security questions it says they are incorrect! What's going on please???

        Regards Malcolm