Black Screen

Cathal1​ "sign into my virgin media and at the bottom of the page it says email"

So you are using VM webmail - you can access it either via the "My Virgin Media" account or by signing into webmail directly. Either route takes you to VM's webmail service on the VM website.

I must admit I held off replying earlier to see if there were other reports of this happening with webmail. It seems not!

I have only ever seen the black screen & "message has no content" reported by people using MS Outlook or the IOS mail app to access non VM email accounts. Sadly, there does not seem to have ever been a conclusive solution reported.

It might be worth checking VM's service status in your area https://www.virginmedia.com/help/check/status/result to see if there are network issues in your area. But to be honest if you are using webmail I cannot really see network issues as being the cause.

I do have a couple of other suggestions though.

Looking through your posting history  I see that you have a second VM email account. I think there was some confusion as to which was the primary account.

If I was in your position I would carry out the same test-  sending a test email from your other VM email account to that email account -  to see if it gives the same black screen result.

If it emails sent from and to your other VM account display correctly then it suggests the issue is with the your first VM email account that is currently causing it to show a black screen.

If your alternative VM email account also displays a black screen it could suggest the issue may be related to your VM broadband, or possibly to an issue with your browser.

It would be worth signing into webmail using a different browser to check whether it is a browser specific issue.

If you try those tests it may help to identify where the problem lies. That will be at least be one step forward.

Coenoby

Cathal1​ I can see from the screenshot that the email has an attachment.  What happens if you click on the attachment - does it download and allow you to read it?  The 'no content' message may be because the email only had an attachment and no text in the body or the email.

Edit to add: I have just sent a test message to myself with just an attachment and can replicate the behaviour when clicking on 'view' but clicking on 'download' the attachment does download and can be opened.

coenoby​  I have checked some other emails with attachments in my VM webmail and the blank screen happens every time when trying to view the attachment rather than download it.

ModTeam​ Can this be referred on to the relevant team for investigation please.

It may be easier just to download the attachment in the meantime.  If you want to use an email client then Thunderbird is free to download and relatively easy to set up 

I believe Apple Mail and Gmail both work with iPads.

You will need a different password to use email clients/apps as set out here:

 You’ll use this specific password when signing in to your email using third party apps, like Outlook or Gmail, to keep things safe and secure.

Sign in with your Virgin Media O2 ID

Go to Account settings, and then ID settings

Tap Manage your products

Head to the Virgin Media account section and tap Manage email app password

Tap Get new password and follow the on-screen instructions - a new secure password will be generated for you

Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password

Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your Virgin Media O2 ID password, if you have one.