Forum Discussion

Cathal1's avatar
Cathal1
On our wavelength
21 days ago
Solved

Black Screen

When I open up my Virgin Media email app and I go to an email that someone as sent me with an attachment on it when I click view it just shows a black screen only just started to do this today is there a problem with the app 

Alan 

 

  • Cathal1's avatar
    Cathal1
    17 days ago

    I put my email on today and could not believe it when I hit the view button. It showed the attachment I couldn’t believe it so I am over the moon but I really do appreciate all the help I have received in trying to put this right I can’t thank you all enough (See photo)

    Alan 

     

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  • ModTeam's avatar
    ModTeam
    Moderator
    18 days ago

    Good morning,
    Could you please confirm whether this issue is still ongoing? If so, is it occurring specifically on the Webmail platform and the Virgin Media app?
    If you are experiencing these issues while using third-party email applications, unfortunately we are unable to provide support for those platforms. Therefore, could you confirm whether the issue is happening via Webmail or the Virgin Media app?


    If the problem persists, please private message us with the affected Virgin Media email address and Virgin Media account number via the [ModTeam] inbox so we can forward the details to the appropriate department for further investigation.

    Please do not use the [ModTeam] inbox for customer service enquiries or communication, as we will not respond via this mailbox. This inbox is solely used to pass your information on to the relevant teams. If you require further customer service support, we will flag a Customer Service Agent to respond to you via the forums.

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      18 days ago

      Good morning,
      Could you please confirm whether this issue is still ongoing? If so, is it occurring specifically on the Webmail platform and the Virgin Media app?
      If you are experiencing these issues while using third-party email applications, unfortunately we are unable to provide support for those platforms. Therefore, could you confirm whether the issue is happening via Webmail or the Virgin Media app?

      ModTeam​ Yes, this issue is still ongoing.  It occurs specifically on the VM Webmail platform.  The Virgin Media App does not have a facility for accessing VM email accounts so is not relevant to this fault.  There are no issues accessing attachments via third-party email applications.

  • DaveS4's avatar
    DaveS4
    Joining in
    18 days ago

    Yes this is still occurring occurring and it ONLY occurs when using Virgin webmail ( it does not occur when using client email accounts ie Outlook, Mail etc)

    Please advise how/where I find the Mod Team inbox and how i private message you as its not clear on this site?

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      18 days ago

      DaveS4​  To send a private message to the Mod Team click on their profile name and then click on Message to the right of the screen:

       

  • Cathal1's avatar
    Cathal1
    On our wavelength
    17 days ago

    I put my email on today and could not believe it when I hit the view button. It showed the attachment I couldn’t believe it so I am over the moon but I really do appreciate all the help I have received in trying to put this right I can’t thank you all enough (See photo)

    Alan