Forum Discussion

km00's avatar
km00
Joining in
5 months ago

Another virgin.net account marked for deletion with an active VM account ACTION NEEDED PLEASE

Hello

Can anyone help associate an old virgin.net email account with an existing VM phone/tv/broadband account which uses a different email address.
I don't want to change the primary email address associated with the account.

As with all the other posts in the forum I've been notified the acct will be deleted in 30 days.

  • Hi km00 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

  • @John_GS help I just got another email saying account will be deleted in 15 days? Was this an automated email, or is the account still marked for deletion somehow??

    • Tom_W1's avatar
      Tom_W1
      Forum Team

      Hi km00 thanks for your message.

      We see you have sent John another PM and this is fine, he has replied to you recently so please respond to him directly so he can assist further.

      Many thanks