Hi, is there any way of determining why my emails are all being directed to my junk folder?
I have a domain set up with Fasthosts and I am using email forwarding to my NTLWorld email address. This has been working perfectly for a number of years but in recent weeks all of the mail forwarded has been directed to my spam folder.
I'm trying to work out if this is an issue with Virgin or with the configuration of my DNS settings etc...
llihp "I'm trying to work out if this is an issue with Virgin"
It would seem that VM's spam filters have found something suspicious with these forwarded emails and so are flagging them as spam. Those filters are updated all the time so it's probably a recent change that has caused them to now be flagged as spam.
The first thing is to make sure you have followed Fasthost's advice regarding setting up DMARC, DKIM and SPF records for your domain. This might be useful: https://www.fasthosts.co.uk/guides#/articles/what-is-dkim----7158dd5d-175c-4d00-a9c3-6bff0cce6c92
However, the real issue is that although forwarding your own domain emails to your Ntlworld account is a cheap and cheerful way to manage your emails it is always likely to be prone to problems - as you have now discovered. In the past, some people using the forwarding option have posted here that VM actually blocks their private domain forwarded emails.
You would be much better off making use of Fasthost's webmail or email hosting options to manage your private domain emails.
Finally, it's worth noting that VM stopped issuing new email accounts almost 4 years ago so the future of the VM email service is unclear. Best not to rely on it to manage your private domain emails especially if you use the domain for business purposes 😉
Coenoby
Email forwarding to a different email provider has become very problematic, if the forwarding process maintains the original sender's email address the _SPF records for the sender are not going to match the IPs used by the forwarded message and then the email that arrives looks to be forged, i.e. a spam message.
Hi llihp,
Thanks for your post and welcome to our community.
We're sorry to hear your forwarded emails are going to your NTL mailbox junk folder.
Please turn off the forwarding and see if the content is then being delivered to the inbox or Junk folder.
Please pop back to us when you can.
Thanks for your reply, but I think you may have misunderstood my issue. I have email forwarding set up at Fasthosts to send email for a domain to my NTLWorld email address.
If I turn off the forwarding, I won't get the email at all!
The simplest long term solution is to switch from using Fasthost's email forwarding option to one of their webmail or email hosting products. That will be much more reliable all round.
As Client62 and I have both pointed out, with email providers, including VM, now using much more rigorous checking on the SPF, DKIM and DMARC domain records for incoming emails, it means that relying on email forwarding is always likely to give you problems.
Having your emails arrive in the spam folder is the least of the issues. In the past, posters here have reported that their forwarded emails simply stopped arriving in the VM inbox.
Coenoby
