Address Unrecoverable

Question

First time, do please advise if any failings in etiquette etc. (perhaps an AI opportunity?)

After many years of trouble free useage, probable complacencyon my part has led original virgin address (XXXXXX@BLUEYONDER.co.uk) to effectively give up & become unrecoverable. Hoped not a massive problem as 3rd party (GMail) address had been set up though rarely used.

However, what becomes of the numerous important accounts (eg isurance) I have with that email address &, as often a not often username? Age & brain-fog blocking logical thought but is there a recognised process or some sort of spoofing....

Apologies if this not ideal forum but don't feel it's email related (after many years in IT, having started programming in the late 60's (1960's not age!) I trust you guys.

jpeg1 · Answer

Well a couple of points. Firstly is that blueyonder email account linked to a current Virginmedia broudband account? If so, VM staff may be able to investigate what has happened to your email account. If not, the email will have been closed down.

Secondly, you should be able to advise those contacts of your gmail account and ask them to use it in future. After those many years in IT, you will no doubt have kept a backup of such important data.

goslow · Answer

The first question is, are you currently a customer of VM broadband?

If you are, and your BY email address has become 'orphaned' from your VM broadband account, it may be possible for VM to reunite the two!

VM has recently been very busy closing down old mailboxes if they are not associated with an active VM broadband account.

Whether or not you can switch over your online accounts and services to a Gmail address might depend on the level of security on each service you need to update.

Some online services (with only basic security) will allow you to update/change an email address with no problem.

Other services with higher security (such as banks, insurance, some online shopping etc.) may want to send a confirmation to your BY email address in order to allow you to update to the Gmail address. If you can't do that, then trying to make the change to a new email address will become more cumbersome or you might not be able to do it at all.

Plongy99 · Answer

VM 'customer' man &amp; boy, well since cable arrived, with few real problemsGoes without saying it's the high security sites needed most!&nbsp; Bit of a catch 22 insofar as cannot communicate with/o BY address by any means.&nbsp;&nbsp;

Plongy99 · Answer

email account in question has always been VM broadband - whatever/however became 'unrecognised' via password or name leaving unable to utilise in any way and any comms with VM end up just go round in circles with no solution offered..

coenoby · Answer

Plongy99​&nbsp;I don't think anyone can have any complaints with your etiquette but, to be honest, you might get more constructive advice here if you could clarify and expand exactly what you mean when you say that your Blueyonder email account "has effectively give up &amp; become unrecoverable."&nbsp;If you can supply the error messages you are getting which lead you to believe the account has become unrecoverable it is possible you may get some advice as how you could go about recovering it.&nbsp;I can answer your question&nbsp; "what becomes of the numerous important accounts (eg isurance) I have with that email address &amp;, as often a not often username?"&nbsp;Those online accounts, with the insurance broker or company for example will continue to work in conjunction with the relevant password for that online account until that organisation:sends you an email, a confirmation of a purchase, or an update to your contract for example. Needless to say you won't receive it and you will then be stuck and you'll need to contact them by phone or some other way.the company needs to send you a verification email to your BY account for some reason, such as if you want to update your username to your Gmail address for example. You will then be stuck and you'll need to contact them by phone or some other way for advice on how to get your details updated.Having said that, some companies allow you to update your email address in their records without sending a verification email, They rely on sending an email to your old email address advising that your email address has been updated in their records and to contact them if you did not make that change yourself.I am not sure if that helps at all.Coenoby&nbsp;&nbsp;&nbsp;&nbsp;

Forum Discussion

Address Unrecoverable

6 Replies

Related Content

Billing Address

Ntlworld.com email address

Help - rural address no broadband

IP ADDRESS CHANGES

Address formatting mismatch