I have two additional email addresses on my account. I need to be reminded of the password of one of these additional accounts to set up on my new phone. Is this simple or if forgotten do I need to reset? The process to do so is quite confusing as it states changing my Virgin media password?
fletch1. There isn't a password reminder option so you will need to use the forgotten password route to set a new password. To do this make sure you are signed out of any VM account and then go to the My VM sign in page and click on forgotten password. Enter the additional email address concerned and follow the instructions. As part of the process you will be asked to change the username for the additional account to a third party email address in order to verify the process.
Admins - can you pm me please to help?
Forum TeamHi Fletch1 👋
Thanks for letting us know you need a bit of support getting the email addresses set up on your new device.
The community are correct, each individual email account you have with us, needs it's own My VM login to manage the account, and ensure you can generate 3rd party app passwords securely through My VM.
There's a bit more information in the FAQ section titled 'How do I manage my password for Virgin Media Mail' on this help page 👉 https://www.virginmedia.com/help/billing-and-payments/manage-my-account and in the section titled 'How to set an app password to use an email app' on this help page 👉 https://www.virginmedia.com/help/broadband/manage-email-settings .
Let us know how you get on! 🤞 We can then offer further support if needed. Thanks for your patience in the meantime! 🌞
I have a my vm login for my primary account with you. My request is a password for an additional email address on my vm
It's explained here...
https://www.virginmedia.com/help/broadband/manage-email-account
Still awaiting PM. Still not managed to change password of additional account email address
