Forum Discussion
- Graham_AVery Insightful Person
Provided the additional email account already has security answers set you should be able to use the forgotten password route. Enter the email address concerned in the linked page and follow the instructions. Remember to enter the username for the additional email address not the primary address.
https://www.virginmedia.com/identity/forgotten-details/password
- Sabrina_BForum Team
Hi jk001d7182 👋.
Thanks for reaching out to us, sorry to hear that you have been having issues with one of your mailbox accounts. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
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