Forum Discussion

jk001d7182's avatar
jk001d7182
On our wavelength
14 days ago

additional e-mail forgotten password

HI

Is it possible to get a password reset on one of my additional e-mail accounts? I was met with a brick wall on the VM chat yesterday.

Thanks

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Provided the additional email account already has security answers set you should be able to use the forgotten password route.  Enter the email address concerned in the linked page and follow the instructions.  Remember to enter the username for the additional email address not the primary address.

    https://www.virginmedia.com/identity/forgotten-details/password

  • Hi jk001d7182 👋.

    Thanks for reaching out to us, sorry to hear that you have been having issues with one of your mailbox accounts. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina