Forum Discussion

tyler5's avatar
tyler5
Joining in
2 days ago

Account compromised, virgin not helping

Someone has logged into my email account, and is changing all my passwords to everything. I have changed my virgin password multiple times now and have used the option to log everyone out, but it clearly not working. I know it is not working as it is not even logging myself out. Could someone please advise what I need to do to get them out and I will change my password once again and try to get my accounts back. P.S. I spoke to customer service via webchat who were useless and let me put in a complaint but could not help me at all.

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    20 hours ago

    Hi tyler5 

    Welcome to our forums, and sorry to hear your account may have been compromised. We can understand your concern, and we want to do our best to help from here. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,