Forum Discussion

VC10's avatar
VC10
Dialled in
7 months ago

Account Closure?

Is this mail genuine?

I mainly use my ntl account for mail but I keep this virgin.net account for subscribing to things. I have an active VM account for TV, Landline, BB & Mobile. The message came from an @em account

2 Replies

Sort By
  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    7 months ago

    Yes it is genuine.  If your virgin.net email address and your current VM broadband account are in the same customer name then you may be able to keep it.  The VM Forum Team staff should respond here in due course.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    7 months ago

    Hi VC10 

    Thanks for posting and welcome back to the community.

    I'll send you a PM now to assist further.