Forum Discussion

derryck's avatar
derryck
Tuning in
5 months ago
Solved

OTS and account closure

Hi, could a mod check my account please and see if it has been properly closed as from the 30th September. I’ve moved my broadband to another provider using  the OTS service, but I am not at all convinced that it has been closed. I don’t want to have to get a refund for the £50 I’m apparently due to pay on the 8th.

I’ve had the email with the early disconnection fee, and my new provider has properly informed you that my broadband and phone service is to cease as per OTS.

Thanks.

  • Hi derryck 

    Thanks for posting and welcome back to the community.

    We'll be happy to check this for you via PM.

  • Hi derryck 

    Thanks for posting and welcome back to the community.

    We'll be happy to check this for you via PM.

  • Notwithstanding the excellent support from the mod, I have reported VM to OfCom for breaching the rules over OTS.