derryck
5 months agoTuning in
OTS and account closure
Hi, could a mod check my account please and see if it has been properly closed as from the 30th September. I’ve moved my broadband to another provider using the OTS service, but I am not at all convinced that it has been closed. I don’t want to have to get a refund for the £50 I’m apparently due to pay on the 8th.
I’ve had the email with the early disconnection fee, and my new provider has properly informed you that my broadband and phone service is to cease as per OTS.
Thanks.
Hi derryck
Thanks for posting and welcome back to the community.
We'll be happy to check this for you via PM.