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joffonon's avatar
joffonon
On our wavelength
3 days ago
Solved

Accidentally tapped 'Unsubscribe' on webmail, can it be undone?

I was looking on webmail on my phone's Chrome browser last week, at an email from my energy provider to whom I'm signed up for a power shifting trial - they send out opt-in emails for each power shifting event. Unfortunately I accidentally tapped 'Unsubscribe from mailing list' on the email, rather than the 'Load images' button just below it. Since then, I haven't received opt-in emails from them.

The action generated an email which I can see in my webmail Sent Items, sent to them to unsubscribe. I've been in touch with them, but on their records I still show as signed up for mailings. They've asked to check if there's anything that can be done at the VM end to undo the unsubscribe?

webmail
  • coenoby's avatar
    coenoby
    3 days ago

    joffonon​ 

    You say that you inadvertently unsubscribed by tapping "'Unsubscribe from mailing list' on the email,"  By clicking that link  in the email your request to unsubscribe was just between you and the energy provider and nothing to do with VM at all. 

    It sounds as if the support staff you spoke to were simply fobbing you off by trying to pass the buck to VM. 

    You definitely need to go back to your energy provider, they are the only ones who can resolve the issue. 

    Coenoby

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    No.  VM have no input to "unsubscribe" of any emails. 

    Have you tried just signing up to the email again?

  • joffonon's avatar
    joffonon
    On our wavelength
    3 days ago

    Thanks - I'm in contact with them on their forum for this particular trial, there isn't an email to sign up to.

  • coenoby's avatar
    coenoby
    Very Insightful Person
    3 days ago

    joffonon​ 

    You say that you inadvertently unsubscribed by tapping "'Unsubscribe from mailing list' on the email,"  By clicking that link  in the email your request to unsubscribe was just between you and the energy provider and nothing to do with VM at all. 

    It sounds as if the support staff you spoke to were simply fobbing you off by trying to pass the buck to VM. 

    You definitely need to go back to your energy provider, they are the only ones who can resolve the issue. 

    Coenoby

    • coenoby's avatar
      coenoby
      Very Insightful Person
      3 days ago

      To be fair to the energy provider's support staff there are likely to be two separate issues:

      1. Your energy account has been flagged as being part of the power saving scheme. That is what the support staff are probably looking at and saying you are still "on the mailing list"
      2. Your email address was also added to the mailing list that sends out the opt in emails.

      Your unsubscribe request would have removed you from # 2 not # 1.

      It might be worth trying to raise that with the support staff.

      Coenoby