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PatrickB1's avatar
PatrickB1
Just joined
3 days ago

Accesss to VM account for secondary email

My wife needs to reset her app password for her ntlworld email account. This was originally set up as a secondary email address on my VM account. Having read various posts on the same subject I understand that a secondary email address now has its own My Virgin Media account. My question is how to access that account.

So far, I have created a VM02 ID for her, but I am now being asked to link her ID to a VM or 02 account, but the only account I have details for is my primary account. Every way I try to access her online email account it takes me back to the page that requires me to link her ID yo an account, the details of which I don't have.

Any ideas please?

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hi PatrickB1 

    Thanks for posting and welcome to the community. Sorry to hear your Wife is having issues with her emails. I'll send you a PM now to assist further.

    Best wishes.