Forum Discussion

Anonymous's avatar
Anonymous
24 days ago

Accesss to VM account for secondary email

My wife needs to reset her app password for her ntlworld email account. This was originally set up as a secondary email address on my VM account. Having read various posts on the same subject I understand that a secondary email address now has its own My Virgin Media account. My question is how to access that account.

So far, I have created a VM02 ID for her, but I am now being asked to link her ID to a VM or 02 account, but the only account I have details for is my primary account. Every way I try to access her online email account it takes me back to the page that requires me to link her ID yo an account, the details of which I don't have.

Any ideas please?

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    23 days ago

    Hi Anonymous 

    Thanks for posting and welcome to the community. Sorry to hear your Wife is having issues with her emails. I'll send you a PM now to assist further.

    Best wishes.