Forum Discussion

RickyBranston's avatar
RickyBranston
Joining in
12 months ago

403: Forbidden when trying to access email

Hi, 

Been trying to get into my NTL email most of the day after it suddenly refreshed itself to a page with a big black bold Forbidden heading and another smaller Forbidden underneath. 
  
I cannot even get the log-in page to try and change my email password. 
  
I don't know why it suddenly refreshed; I had just finished sending a mail and expected the page to revert to the usual inbox but it decided to refresh and its been "Forbidden" ever since. 
  
Help! 
  
Thanks! 
  

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    12 months ago

    Hi RickyBranston,

    Thank you for reaching out to us in our community and welcome back, sorry to see you have been unable to get into your Email due to a Forbidden message, so I can try to help I have sent you an invite into a private chat, please look out for the white envelope.

    Regards

    Paul.