Forum Discussion

heliart's avatar
heliart
Tuning in
2 years ago
Solved

403 Forbidden on webmail (Again)

Hello, I'm posting this on behalf of a close family friend I'm trying to help. Last Friday (9th June 2023) they could no longer access their virgin email via the webmail interface. They get a redir...
  • EyesSquared's avatar
    EyesSquared
    2 years ago

    Hi Steve

    I've just finished a call with customer support(?). I had this same issue for about a week and a half.

    I've now managed to access my account with thanks of a moderator on this Forum liaising with tech team on my behalf.

    I was advised to do the following:

    1. Log in to VM account

    2. Account Settings> Virgin Media Mail Account settings> Generate New App Password, copy and paste (make a note - you will also need to enter the final password generated to access your account on Android and Apple device) (do not select DONE)>go back a screen (arrow top left of screen).

    3.Go to Account Settings>Password - copy and paste new password, save. Log out. 

    4 Repeats steps to 1 to 3 again two more times. (Remember make note of password generated by App)

    5. Log in, access Virgin Media Mail from VM Account Dashboard. And fingers crossed all should work.

    Please note, I went back and changed my password in VM Account to one I could remember but still needed to enter the generated one to access my e-mails on iPad and Android phone. 

    Hope this helps.

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago
billkilv wrote:

This issue has just bitten me. I have followed the 'fix' posted on the thread, which has resolved my webmail and device access issues, but thrown up a new problem on my desktop Outlook client.

In order to make the fix I was asked to provide an alternative secure email address, which all communication went through. I used @outlook.com and this changed my login user name. This is working fine to access via webmail, but I cannot now set up my outlook to download or send from my @blueyonder.co.uk address.

These are what I am seeing via webmail though.

Help!

 

The new third party username is only used when accessing VM webmail and the My Virgin Media account. When using an email client such as Outlook you should continue to use the blueyonder email address as the username for the account along with the new generated app password that is in the format xxxx-xxxx-xxxx-xxxx.

If you haven't generated an app password yet follow these instructions - remember to use the third party username to access MyVM.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

billkilv's avatar
billkilv
Up to speed
2 years ago

Fixed it - thank you very much Graham_A👍

  • Mart888's avatar
    Mart888
    Dialled in
    2 years ago

    How, please?