3rd party apps and the APP password!

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Baffled6 wrote:

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Question -is the email address the same as the username so you enter the full email address twice? it's saying that it can't connect to server when I put the new password in and have tried both the NTL world email and  the Gmail one and niether work or can connect.
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Yes they are the same, see Email settings change - Virgin Media Community - 3369438

NB your Gmail email address should only be used with My Virgin Media or Virgin Media Mail (webmail)

If you have access to a desktop or laptop consider trying the following to validate authentication credentials. Open a Command Prompt in Windows or otherwise a Terminal. and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@ntlword.com:rotavator-racecar-tenet-repaper:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.

FYI if there is no issue then you should see the following output from the curl command:

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> AUTH PLAIN
< 334 
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact

Otherwise an unsuccessful result will look similar to the following:

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> AUTH PLAIN
< 334 
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied

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