Forum Discussion

lee38's avatar
lee38
Joining in
5 months ago

30 days notice closure of @virgin.net

Similar to the other posts. I've received the account closure even though I am still a VM customer.

Can someone contact me regarding re-attaching the @virgin.net mail to my broadband service, I believe both the @virgin.net and @virginmedia.com are in the same name. I tried phoning and was told there is no support for legacy accounts but I'm hoping something can be done.

This account I've had for around 20 years and it is the one everything is registered to.

  • goslow's avatar
    goslow
    Alessandro Volta

    You will get a reply from the VM forum team on here, usually within a few days. If you are still a VM BB customer they will advised what is possible via PM.

  • Hello lee38,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

  • Anyone else having trouble getting past security. 3 messages / 3 days lost and I'm being ask questions with multiple answers and guess what, I'm wrong everytime.