Forum Discussion

GHS12-SB's avatar
GHS12-SB
Joining in
2 months ago

Why am I charged more?

Checking online, virgin advertise Gig1 broadband at £36.99 a month, yet I have asked to reduce my package from TV, phone and broadband to just broadband, keeping the Gig1 and am told that it will cost me £72 a month on a rolling 30 day contract?  Why is reducing my package costing me almost twice as much.  I don't understand 

2 Replies

  • You aren't a new customer, so you won't be given new customer prices.

    It's how the VM system works.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Are there other options?, Openreach, Altnets?  I have to admit, £72 is very high price for 1Gb.  But that's the modus operandi of VM.  New customers only .....  If you can do with a SIM based router for 3 months, you could leave and return as a "new" customer after that time.