Has anyone received an apology for the TV problems yesterday evening? I'm so fed up with the poor service from VM. We've also experienced our wifi dropping out in the middle of important online meetings. You can't speak to anyone on the phone, unless it's them ringing us to try to flog something.
So sick of it!
When the time is right, vote with your feet ...
VM are getting your money every month, their dropouts don't qualify for compensation, and they don't have to listen to you on the phone.
So as far as VM are concerned it's all good. Nothing to worry about!
The apology at the top of the main sticky thread is all you are likely to see from them. The TV encoder kit they use is pretty robust. The last time it happened nationally was a couple of years ago. There is a backup system, but it takes time to re-synchronise all the 53 local & regional headends after a failure. Most TV failures are local or regional headend related right down to street level nodes. Cable TV has always been susceptible to area faults even when the local headends had their own aerials & dishes.
This was National! Nothing in the sticky thread other than ticket raised. Mine is fixed now but we should at least get an explaination of what went wrong and an apology. What other company, even a useless tinpot one would do that. In the old days they used to send out a letter.
So what happened last night to cause the whole Country to have a TV failure? It was a peak viewing time especially being the broadcast by Sky of the first Premier League match of the season. I suspect a few Liverpool fans will be cancelling their contracts and switching to Sky this morning!
I don't see any sort of explaination, apology or statement from Virgin here, in the media or anywhere else for thaty matter. It simply isn't good enough especially after all their logging into account problems last month with the merger with O2.
