Forum Discussion

Bryzza's avatar
Bryzza
Dialled in
2 days ago

VM Connect issues.

Up until about 2 hours ago (8pm 2/8/25) I had had no issues with using VM Connect, now I can't get the damn app to recognise my details.

I have recently been on the receiving end of someone attempting to access my WiFi, and thought I would check if they had tried today. Now I am unable to access VM Connect or Virgin on the Go.

Removing the apps on my phone and then re-installing them has absolutely no effect.

Have any other VM customers experienced this denial of service regards these two apps?

How can I fix this error and keep tabs on who is attempting to hijack my WiFi?

Thanks in advance for any assistance

1 Reply

  • Client62's avatar
    Client62
    Alessandro Volta
    8 hours ago

    The only way a person can access your Wi-Fi is if they have been given the password.

    The VM Hubs do not keep logs of failed attempts to connect, so I'm unclear what you are expecting to see.