I've just been with Virgin media since Xmas and they are rubbish! The broadband has been terrible, I had none over Xmas, and very poor since then. I'm paying 32 pounds a month for nothing. You can't even get hold of them. I've just wasted 25 minutes on the phone to some fool in their call Center who fobbed me off to another fool. Honestly they are rubbish do not join Virgin!
You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Networking and Wifi’ or ‘Quick Start, Setup and Connections’ to get a VM reply.
In the meantime, you could set up a BQM which will start to log your connection and may help identify any issues.
https://www.thinkbroadband.com/broadband/monitoring/quality
If your topic is moved to one of the technical forums, you may be asked to post up your hub stat's to see if they are in spec as explained below
Red light on hub 3 - unstable connection | Virgin Media Community - 5530986
If you have a 'total loss of service' on your broadband and/or landline, you should be eligible for compensation
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Correct.
