Forum Discussion

LenaBond's avatar
LenaBond
Joining in
2 years ago

Loss of Virgin.net email access

I have had a Virgin.net email address for many years.

I was using it this morning then i was suddenly locked out.  I got an error message to say that my account has been locked and that I need to re-set my password.

When I try to log in I am unable to go to the sign in section to re-set the password.

I still haven't got access to my emails.

I don't have a Media account - I don't pay for any Virgin services, I just have a Virgin.net email address.

I tried phoning to resolve this but I have been advised that as I don't have a Virgin Media account, this can't be fixed.  

Can anyone help please?

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    If you are not a VM broadband customer then, unfortunately, VM has almost certainly started to delete your account.

    VM has been engaged in a clear-up operation for some time now deleting the legacy email accounts of non-VM email users.

    You are unlikely to get a VM reply here in 'Community Natter' but may do in the 'Email' forum. A moderator or VIP may move the topic over for you.