Forum Discussion

KingArcher87's avatar
KingArcher87
Joining in
2 months ago

lack of retention follow up from Virgin Media

I have found the customer services and retention at virgin media to be a disgrace. After many years and straightforward renewals,  My contract ended early January and the renewal price was nearly double what a new customer was paying for less i.e. braodband speed.

I have raised a complaint with no resolution in nearly 2 weeks, spoken to customer services and get passed around like a hot potato and even raised a ticket on this forum and had nothing in way of a proper way of retention from Virgin Media!

I am now seriously looking at taking Virgin Media to the Ombudsman as their customer service unless you are a new customer is nothing short of awful!

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    I am now seriously looking at taking Virgin Media to the Ombudsman

    Ombudsman Services will only accept referrals that have either exhausted VM's complaints process and are unresolved after 8weeks, or are deadlocked before that period.

    You already have an existing thread at https://community.virginmedia.com/discussions/ManageAccountCable/renewing-contract-and-cancellation/5611514 that has been responded to.