Just a reminder to thoroughly read your contract.

After reducing my contract LAST MONTH I contact them today to find out their agent didn't put the contract through at all, despite me agreeing to it, so I contact them today and after speaking with an agent for over 2 hours they're putting the contract in place again, only as I go to read it I noticed they have removed the TV services and don't list the broadband speed on the contract at all. Still talking with them as I type to solve the issue.