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GM2000X's avatar
GM2000X
Joining in
2 days ago

Intermittent Streaming buffering bbc iplayer etc DOCSIS Sheffield S11

Hi

I've been experiencing fairly significant intermitted buffering on BBC iPlayer and other streaming services over a number of months on Virgin over DOCSIS 3 in Sheffield (Ecclesall - S11) 

I've ruled out an internal issue, with each device being connected over cat5e to isolate any wifi or other issues. The virgin media hub 3.0 is running in Modem mode and is connected to a TP-link M4R 3 node mesh system. 

I've been running Broadband quality monitor for about a week. Here are the results.

In addition, i have included some stats from the modem network.

The cable was installed in around 1995 for the old Telewest cable TV and doesn't appear to have been replaced when i had Virgin media broadband setup in 2022.

Would it be possible to review these screenshots and BQM and advise on the next steps?

many thanks

 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/5e737cf09606f0cbe0108ee71b0b528cfc0a6d2e]My Broadband Ping[/url]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5e737cf09606f0cbe0108ee71b0b528cfc0a6d2e

BBC iPlayer
Bbc iPlayer buffering constantly
buffering
connectiondrop
DOCSIS
DOCSIS 3
DOCSIS3.0

5 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    21 hours ago

    Put your hub back into router mode and then call VM again as call centre agents at least have a script for this and can get a tech booked.

  • Client62's avatar
    Client62
    Alessandro Volta
    1 day ago

    VM's diagnostics don't give much from a VM Hub in modem mode,
    it gives an easy dip out on any problems.

    With a VM Hub in Modem mode, BQM is reporting the returns from the TP-Link Router,
    i.e. it is not the VM Hub responding to BQM.

  • GM2000X's avatar
    GM2000X
    Joining in
    1 day ago

    Virgin online support have just said “I am sorry for that and I can completely understand your situation, however please keep in mind the router needs to be compatible with the hub, so you need to contact them.”

    I do not believe this is a router issue. BQM dropped packets seems to correspond with when the issue is occurring 

     

     

     

  • Client62's avatar
    Client62
    Alessandro Volta
    1 day ago

    Unless connected by cable to the primary Mesh Router node, TV or streaming devices Ethernet connected to a remote Mesh node are still using Wi-Fi and all the signal strength issues / distance issues of the building etc remain in play. 

    Perhaps the Mesh has stats showing how well the various nodes are linked.

    The Hub's Upstream and Downstream signals levels look OK.

    • GM2000X's avatar
      GM2000X
      Joining in
      1 day ago

      Hi The TV is connected directly to the router via Ethernet.