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pieman01's avatar
pieman01
On our wavelength
2 years ago

I'm leaving VM after 34 years!

Hello all,

The cancellation process wasn't too painful for me, I tried to use the 'chat bot' yesterday but after a 30min wait to speak to a real person I gave up.

This morning I phoned 0345 454 1111 and eventually spoke to a lovely lady called Kristina, I think I spoke to her 18 months ago when I went through this song and dance before.

Kristina could offer me another deal but this was more costly than I'm currently paying. Unfortunately as VM don't do price matching and CityFibre have given us fibre to the door I don't see the benefit of paying more and receiving less. I know our neighbours have switched and have been delighted with the speed and price.

I may yet come back to VM after 12 months, as 'new customers' always get the cracking deals on offer, but my 34 years means nothing!

Bye everyone.... at least for now.

S

31 Replies

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  • paolo2's avatar
    paolo2
    Tuning in
    2 years ago

    Yep Ive just left for BT and I'm still finding VM has set up a new contract .

    It's an absolute joke.

    Paul

    • mart1969's avatar
      mart1969
      Superfast
      2 years ago

      I left for BT a couple of years back. I signed back up to VM recently on a new customer deal for about £26. I still have BT as at the moment as our main provider and VM is our back up. Its a worthwhile investment for us as my other half works from home and in her job not being online is most definitely not an option.

      You will find BTs customer service a different level to VMs, I sincerely cant praise them enough on that front, never had a problem speaking to a human on the phone or live chat . The  BT Hubs great , wifi strength is off the chart. However, VM is always worth coming back to if you can get a good deal 🙂