I expect a brand new Hub not a broken one with a faulty 2.5gbps port when i buy a new contract .

Question

Finally had VM call me after i cancled my contract the other day and they gave me 1gig speeds at reasonable price .

Issue is , they have sent me a second hand hub 5 which is a joke because the 2.5gbps port is the only port where i can get the internet speeds im paying for and that seems to be faulty . I've tried 3 sperate ethernet cables and all of them will work fine with all the other ports apart from the one labled 2.5gbps.

Literally a few days after i start a new contract and VM are still F-ing me over , they mugged me off without breaking GDPR and with terrible deals and now i can't even get the speeds im paying for because they cant be bothered to send new functioning Hubs.

Does VM not want customers or something?

carl_pearce · Answer

You shouldn't expect brand new rented kit, however, it should be in working order.

And you are getting the speeds you are paying for over the VM network to your HUB. There is nowhere that states you get full speed to a single device.

newapollo · Answer

Hi Browny1991&nbsp;Some PC network adaptors do not auto negotiate to 2.5Gb/s, so you may need to set 2.5Gb/s manually in the Speed &amp; Duplex options of the PC's NIC.Firstly try disabling EEE for the network adaptor, but You should also double check all EEE settings in device manager in case there are any additional EEE settings. My network adaptor has a few EEE settings which I have disabled:-Advanced EEE;&nbsp; Energy_Efficient Internet; and Green EthernetI have EEE Max Support Speed set to 2.5Gbps Full Duplex, and also Speed &amp; Duplex set to 2.5Gbps Full Duplex

Browny1991 · Answer

I should expect brand new kit as its a brand new contract , How can they promise the speeds if its all second hand old kit thats got degredation ? It shouldnt be reused rented kit in the first place . No where in my contract says im going to be paying for second hand routers .

They didnt even bother removing the dust from the vents i had to remove that myself , it was also missing any protective packaging in the box . I opened it and all i had was a cable and the hub in the box the tool they gave me to tighten the fibre cable ( Whi the tool didnt even fit the cable i had i used my old tool to tighten in the cable .)

Also im not getting my internet speeds because ive paying for 1130 but im getting 700-800 on one device . When i do a speed tests i can see the router is receiveing close to the 1130mbps figure but between the router and my desktop the ethernet cable im losing 300-400mpbs through a CAT8 etherent cable. Thats not something i should expect . when investigating the ports at the back i find the 2.5gbps port is completely non functional and the other ports are ive tried are giving me speeds way less than i would expect through variance alone . with my 350 package i was easily able to get closer to 400 constantly because i put my router and my PC in the ideal place to get the best speeds . The only thing thats stoppping me not getting my speeds is the faulty router they have provided .

Browny1991 · Answer

I tried disbling EEE earlier but i cant see that as an option in the network adaptor settings.How do i do this ?

Adduxi · Answer

What are the devices you are using?&nbsp; EEE should be fixed I believe on the latest Hub 5 firmware?&nbsp; Cat 8 cables are a waste and may be causing issues, as they need to be earthed shielding?&nbsp; Best to stick with Cat 6.&nbsp; Run a wired speed test on "Samknows Realspeed" and post the results.As for "new" equipment, that's a lottery, as all VM kit is rented and you get whatever is available.&nbsp; I've had many bits of "second hand" kit from VM, but in fairness, it's always been spot on.&nbsp;&nbsp;

Forum Discussion

I expect a brand new Hub not a broken one with a faulty 2.5gbps port when i buy a new contract .

10 Replies

Related Content

Hub 5 update broke 2.5Gbps port

Contract

My internet cutting out when I plug my PC to 2.5gbps port

Contract changes

Contract dates