I am at N2... Have not been able to view due to persistent WIFI problems. Am I going to be refunded?

I presume you mean you have a broadband connection problem, it’s not WiFi. If you phone customer services and say you have a ‘WiFi problem’ they will probably give you totally incorrect information. 

Wi-Fi problems are internal to the home. 

Check for known faults in your street. Try both methods:

Call the local fault line: 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify

Refunds are only for faults in the connection to the home.