Morning,
I saw yesterday that there were a lot of people having issues with VM's mail servers.That issue seems to be carrying on this morning.I tried sending myself an email from another account,but it was VERY slow to arrive.I'm missing emails from Amazon from yesterday,and from estimation lots of other emails as well.
"Anybody still having the same issues this morning?"
* downdetectors email issue reports are also on the up
Problems still ongoing...
Hi Zammie21
Welcome to the community forums
Sorry to hear that you're having issues with your email at this time.
Do you find that the issue only affects certain emails coming into you? Like, are you okay receiving emails from gmail accounts but seems like it's online affecting yahoo email addresses?
Do you see any error messages when you sent the email to yourself?
Hi , it should be clear to you now that many users are having issues regarding receiving emails. They are either arriving slow from minutes to hours & with so many users complaining it is obvious the incoming mail is from many different domains. For me personally sending mail is not an issue as there have been no problems with users receiving email from me so can you please escalate this to get sorted asap.
I really dont understand WHY VM aren't acknowledging this issue,and to provide people with an answer,and/or resolution!
I can normally set my clock to when certain emails will arrive into my Virgin Media,before bouncing into Gmail.
But emails such as Amazon order confirmation emails,and other similarly important corespondence simply isn't dropping into my @ntlworld.com account.
I quite agree, Zammie21. Emails have been slow to arrive for getting on for a week now. An Amazon order confirmation email was sent at 09:48 but processed by VM at 16:28. Another email was sent Friday at 18:14 but processed by VM at 15:21 on Saturday. Come on VM, please do something to fix the problem.
Same with me and plenty others...
All you need to understand with Virgin now is they dont care about you, just look at the Ofcom investigation they are going through
Awful company!
https://uk.trustpilot.com/review/www.virginmedia.com
Says it all really, doesn't it??
Are you guys going to suck it and see,or will you be setting up new email accounts elsewhere?
(by now I should have at least a dozen emails normally,as of right now I've received just ONE)
You must have a non VM email address now for your main VM account.
Use that instead, and start moving your contacts across now.
I have been unable to play a game for 2 days because either the email with the verification code takes so long to arrive the verification time limit is up or the email doesn’t arrive at all. My other login for the same game works because it’s a gmail address.
Same problem here emails over the past 2 or 3 days have been arriving late & a lot of 2fa and order confirmations are not arriving at all!
I thought it was just me.
Lots of emails over (probably) the last week have been delayed - various lengths of delay. I don't know if there are some that haven't been delivered at all.
I am using an NTLWORLD account - not sure if all the issues we're seeing is only affecting NTLWORLD accounts or not.
TC
Hi thechief
Welcome back to our community forums and sorry to hear that your issue with delayed emails is still ongoing. We can understand the inconvenience caused. Is this the only mailbox you are having issues with? Does this occur across different browsers and devices? Do you have a delay in the sent email folder too?
Thanks for responding at last. Yes the issue continues. The latest was an email that appeared in my inbox then disappeared. I finally got it back by sending an email between our accounts. What I have just found is that my wife does not have any problems with emails on her iPhone and ipad. My devices are android phone and tablet which both have problems. I use a software version of outlook on my devices.
This isn't fixed for me. Some emails seem to arrive quickly but others aren't (including, annoyingly, 2FA emails from some sites - they expire). This is to my NTLWORLD account. I work for a very large global IT provider and how this issue has dragged on for so long is beyond me - my clients wouldn't stand for it.
TC
Hello thecheif,
We understand the frustration in regards to the email issues, we were advised by the team working on this it was resolved yesterday evening. Let us know if this is the case for yourself?
Rob
I am having email problems. Emails arriving multiple times. Send an email. Doesn't appear in Sent box. Doesn't arrive. Send another. Previous email then arrives. This is sending between our different email accounts. This issue has been going on for a couple of weeks
alangigi wrote:Send an email. Doesn't appear in Sent box. Doesn't arrive. Send another. Previous email then arrives. This is sending between our different email accounts.
Are you experiencing this on the Virgin Media Webmail service or on a third party email app /client such as Microsoft Outlook or a Mail app?
The reason I ask that is to help clarify where in the process the delay is happening.
Coenoby
I use Microsoft Outlook as I have done for many years. Only just found your message
This is happening with our vm email accounts using android devices. Emails between our accounts take at least 20 minutes to arrive. If I send an email between accounts it does not immediately arrive. If I send another the 1st arrives. I put the time sent in the subject line. The latest was sent at 17.41. It arrived at 18.00.
Regards
Alan
Yes!
