How is that that 6 months after agreeing a contract, Virgin still can't bill correctly!

I agreed a new contract in August 2025 which Virgin immediately tried to change because they got the price wrong. It was eventually honoured but every month I get threats of being cut off because they are billing me more than twice the correct amount. Every month I spend more than a hour on the phone or web chat to fix it where I am assured it will be sorted then nothing happens and the same thing is repeated a month later.

Surely there is at least one employee at this company that can tell the automated billing system that it is wrong and amend it accordingly. At the moment I would settle for someone who can tie their own shoelaces without falling over!

It's only the fact that I am getting a good deal that I haven't thrown their equipment in a skip but if they keep messing this up I will pay someone else double just to be rid of them!