There is a reason why nobody has posted any positive comments about Virgin Media. Everyone can't be wrong. Wifi constantly dropping off. Promises of phone calls to fix a problem that doesn't happen. A rubbish company offering a rubbish service.
Unfortunately that is a decision you will have to make for yourself. You've experienced VM's idea of customer support, and your experience is quite typical.
If your broadband works well, you will have no need to use their support and everything will be fine. If it goes wrong, you will know what to expect.
I worked for VM about 10 years ago, maybe a bit less, and I have something good to say about them. Two things actually!
1. The canteen is (was?) really good, easily the best of my working life (40 years or so).
2. The technical staff I worked with all care(d) deeply about the work they were doing and the customers using the services.
As a customer though, I have absolutely nothing good to say about them. I sent my contract termination letter today by recorded delivery after failing, yet again, to get through to them by telephone at the weekend. Hopeless.
Well .. Nobody except mindly deranged folk heap praise on VM ...for what they encounter on their service here .. and many complain bitterly about funding service and cutbacks ... I see many strongly minded words on this forum about VM and the disappointments ... and it is a pity .. VM have an excellent TV package etc ...it is about all .. fees and customer retentions .. VM finished some CR staff I believe ... hardpressed jobsworths in place ? some personal interaction needed maybe ... ? ... Vm appear on a slippery well oiled slippery slope ..on the way out ...hope somebody does something ...just sayin 😊
