Forum Discussion

hokenbo2's avatar
hokenbo2
Just joined
2 months ago

Early disconnection fee

So I singed up to a new FFTP supplier in my area. I phoned VM to get a figure for the early disconnection fee.

Just like their "dynamic" pricing structure that fluctuates by the minute and who you speak to, so does the Early disconnection fee.

At the beginning of the conversation it was one price, by the end it was another.

Now I've had 2 email's , an hour apart from each other, with 2 new prices. So now I have 4 different priced on the same day for the same thing.

VM are a joke. I'm sure they use a random number generator to come up with their prices.

2 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    VM does like to put out ever-changing pieces of information. There is some info here

    https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

    which might allow you to compare with the output from the VM random number generating machine.

  • Why not use OTS?

    https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-broadband-provider/