20 years of being a customer, 3 hours of webchat, I’m outta here

Sad it has come to this for you ... looks like it is adios to VM ... have you had a look at https://bidb.uk .. and research to see what can be available that could help you ... openreach carry a good number of ISPs in fact ..😃

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Monaghan177 wrote:

Today I wasted 3 hours of my life I won’t get back. I rang up last week to try and sort my contract out but I ended up with a migraine, I suffer chronic daily migraines and have fibromyalgia too. It was a struggle, I was given a rubbish price and had to end the call I felt too unwell. I complained to Virgin through their website, not had a response. Why are we put through this mammoth task of trying to renew every 18 months and battle to get a good price, which normally resorts to posts like mine, complaints, threats of disconnection. What gets my goat is new customers get the best deals, hang on I was an ntlworld dial up customer don’t I count for anything?

I decided on webchat today, jeez, why, 3 hours of back and forth, not being listened too, 5 different prices and now I have given notice to disconnect. Did I want to do this? No. I just can’t bear this hideous way of having to get a good deal every so often and battle with the staff. 3 hours! Now TNT is £18 month, what’s the justification in that? Fed up is not the words.

 

 

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Yep, with fibromyalgia and brain fog that often happens, the last thing you need is some offshore dude barely speaking English correctly and made worse by poor quality line. Its a constant hassle with VM having to re-negotiate a new contract every 18 months I agree, and mostly because you have to do this otherwise VM fleece you with ridiculous out of contract pricing. Partly the reason why I and MANY other long term customers left recently.

You could give notice and hope retentions call you back if you have marketing already enabled in My Virgin media online portal. They usually do. If its the first or second time you've done this they will probably ring you within 48-72 hours, but a repeat negotiator and they may leave until 48 hours before disconnection which was far too late to keep me as another provider had installed. They hold the real power to give new customer or better deals. You have to be really firm, but politely explain, about cancelling as they are trained to spot anyone who is wavering or using weak words which mean they are not really serious and just trying to get a discount. You then have 30 days to cancel the cancel if you need to.