Forum Discussion

mtuncel's avatar
mtuncel
Joining in
2 years ago

Zoom problems, SNR problem?

Hi

I keep getting various issues with VM, when I call them they say everything is fine and refuse to send technician

 

1) Internet keeps dropping

2) Zoom connection says unstable

I had SNR problems in the past and technician came and adjusted them.  Do I need another adjustment?

Screenshot attached, thank you!

 

 

5 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Those numbers are ok - but only a partial set.

    Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

    • mtuncel's avatar
      mtuncel
      Joining in

      only use wifi so problems were on wifi but now after factory reset the wireless stopped working all together

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team

        Hi mtuncel,

        Thank you for your post and welcome to the community. 

        I'm very sorry to hear about the issue with your broadband service. 

        To confirm, is the WiFi still not working? Also do you have a device you can test on a Wired connection?

        ^Martin

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Use your hub in modem mode and get your own wifi router with 1Gb ports