Yet more issues with downstream/upstream.

Any advice on this? Here's a photo if needed.

You can do your own checks. Go to 192.168.0.1, do not log in, click on the link "Check Router Status". Copy and paste the Downstream, Upstream and Network Logs as text (not images). Mask any public IP address.

Hi, Akua.

Good to hear. I did suffer packet loss for about an hour today which caused disruption but it's been stable outside of that. No idea what the cause was but safe to say the new cable and Hub and such is not permanently solving it. Guess remaining issues are coming from elsewhere. -

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fb8d5ba09830c6eead508348c6c136360b8b59a8-30-10-2023

That extruding loose cable I've shown is still there as well.

Quick update - packet loss still not great

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5c1a8cb2c781d0e72918d10e8b6377811b7ddb47 

Still having drops today. Issue is not fixed despite the numerous tech visits and cable repull.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5c1a8cb2c781d0e72918d10e8b6377811b7ddb47 - Live graph still showing a lot of packet loss. Something is clearly very wrong. Hard to believe after so many engineer visits, problems over the last year and even a cable repull to strengthen our signal and power levels but clearly it's far from stable either on a network end or in the new box we have. Apologies for the spam but I am unsure what else to do right now. Would really like someone to be sent to look at this ASAP. Thanks.

Quite disheartening to not receive any response from VM staff about this despite all the issues over the last 12-18 months. The packet loss is getting worse and is now daily (look at the BQM). Can't help but feel like the repull was botched or that there's something seriously wrong somewhere. We desperately need an engineer or the network to be checked.

I don't know about you, but nothing about that looks healthy. Whoever came to do the RG11 repull left a complete mess. The box is not even attached properly, there's loose cut cable strewn everywhere and it's been raining a lot so it's almost certain that waters gotten in. The network log is chocked full of CM status messages, not entirely sure what those mean but I've never seen that many in my life. 

Managed to get an engineer booked for the 8th so that's my only chance to get this fixed I suppose. Any further information appreciated.

Unfortunately I have no other option in my area, or at least no other option that can uphold my line of work at least. I have to keep trying. Don't worry, as soon as another option is available here though, I'll not hesitate to weigh that up.

I have everything on hand evidence-wise to show, just need someone that will listen. It's worked before, just took a couple weeks before they finally escalated it to networks which, lo-and-behold, was the problem. This is either something messed up in the box due to bad repull (was Avonline that did it, I've already sent a complaint their way as well), or yet another network problem in my area as a result of either high-traffic (my area is notorious for it but nothing gets done) or something damaged. Weather can't be discounted either due to all the storms but, I'd at least hope they've looked at that by now since it'd be affecting a lot of people.

All I know is the problem has long since been eliminated from being inside the property. It's outside for sure, they just need to find it. Not all problems are trivial off and on again situations and actually require some deeper attention.

Thank you, and sorry to hear you had to deal with this too.

I will be going that road if this continues, and if the engineer visit on Wednesday isn't fruitful. Probably won't be, each one says something different that contradicts the last and it took 3 for them to decide on an RG11 cable repull which... hasn't solved anything and quite possibly made it worse, though at least it's solved the power levels issue so we can tick that one off as not the problem at least long term. Clearly the issue isn't a simple one as made quite obvious by the story and previous threads in the OP, so why do we go round in circles so much with trivial questions? Sigh... I'm repeating myself. Pretty doomed feeling to be left in the dark with no attempts to escalate the situation to someone that might know more. Surely somebody here is able to come off of protocol and understand that there is a lot of distress that comes with problematic connectivity in home working environments? I could very well lose my job to something like this if it goes on for too long so yes, I will be taking it further if it's not fixed soon or if no information about it is given (like if there's a local fault or something). Let alone the price we're paying for this and others in my house are affected as well! My poor stepdad is getting on a bit and doesn't understand how to deal with it and I'm doing my very best to get it resolved but... alas.

For additional info's sake I'll throw the network log in here as well in case anyone can interpret it. It's almost 1:1 with the packet loss spikes/noise. Live graph is still linked on a previous page. It is not my equipment at fault here and is something VM need to fix. Whether it's at the box on the wall, the cab up the road or somewhere else. It needs addressing.

Network Log