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rgs200's avatar
rgs200
Tuning in
5 months ago

Yet another "ordering wifi pods" thread

Hi there

I think we know the drill - I'm a Volt customer, I need wifi pods, the app isn't working, I've spoken to customer service agents who are rude and condescending and mostly just point me back to the thing I'd already tried, finally I thought I'd got them ordered! But 6 weeks have passed and I've heard nothing more...

It seems the only solution is to post here and hope that the "Forum Team" steps in. Otherwise I'll be cancelling my contract, which would be a shame, because the broadband itself has been reliable.

Waiting with bated breath. Apologies to other forum members for the spam.

Thanks
Richard

3 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    Just bite the bullet and order a decent Wi-Fi Mesh it will be installed in a day or two giving good coverage in time for xmas.

  • rgs200's avatar
    rgs200
    Tuning in
    5 months ago

    Yeah, I know, but this is a thing they promised I'd have and it's a benefit I should get having both Virgin and O2, so I stubbornly want to try it first. Though I'm out of contract with both so perhaps this is the push I need to find something better.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      5 months ago

      Hi rgs200 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear about the poor experience you've had and that you're thinking of leaving us 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel